About

We were the integration layer.

We built the agent we wished our ops team had.

Requests

1.2M

untangled

Requests untangled

Filed, routed and closed by the agent since day one.

Teams

+335

340

ops teams

Teams on Metrivo

From freight and fintech to health and retail.

Speed

Laptop for Dana by Monday?

09:12

Filed REQ-2291, routed to IT

09:16

4 min

first reply

Median first reply

The agent answers before anyone has to ask twice.

Meetings

caused

Status meetings caused

Updates post themselves, so nobody books a sync.

Thursday

Weekly status sync

10:00 to 10:30

Cancelled · update posted

Our story

It started with a spreadsheet called FINAL_v7.

In 2023, Maya ran ops at a freight company. Her team spent the day as glue, copying requests into trackers and answering “any update?” in four places.

Jonas, an engineer down the hall, watched one laptop request take nine days and eleven messages. So they built a small agent that asked one question and chased the right person until it was done.

Within a year, 50 ops teams ran the same agent. Metrivo is that agent, grown up: careful, auditable and quietly relentless.

From tangle to line

Three years of fewer follow-ups.

2023

Built for one team

A side project that chased one freight company’s approvals. Status meetings stopped within a month.

1 team

Side project

2024

First 50 teams

Ops teams in logistics, fintech and health signed up by word of mouth. We raised a seed round.

50 teams

Seed round

2025

SOC 2 Type II

Audit logs, SSO and policy controls shipped. One million requests closed end to end.

SOC 2

1M requests

2026

Agents in 9 languages

Metrivo now chases politely in nine languages across 340 teams.

9 languages

340 teams

2023

Built for one team

A side project that chased one freight company’s approvals. Status meetings stopped within a month.

1 team

Side project

2024

First 50 teams

Ops teams in logistics, fintech and health signed up by word of mouth. We raised a seed round.

50 teams

Seed round

2025

SOC 2 Type II

Audit logs, SSO and policy controls shipped. One million requests closed end to end.

SOC 2

1M requests

2026

Agents in 9 languages

Metrivo now chases politely in nine languages across 340 teams.

9 languages

340 teams

How we work

Our principles, written like policy.

The rules our agent follows. We follow them first.

rule never_chase_twice

if human.asked_twice:

file_bug(owner: us)

Every follow-up a person sends by hand is a defect. We track it like one.

rule never_chase_twice

if human.asked_twice:

file_bug(owner: us)

Every follow-up a person sends by hand is a defect. We track it like one.

rule humans_decide

if decision.needs_judgment:

ask(a_human, with: context)

Agents do the busywork. People make the calls, with everything they need in front of them.

rule humans_decide

if decision.needs_judgment:

ask(a_human, with: context)

Agents do the busywork. People make the calls, with everything they need in front of them.

rule show_your_work

log(every_action,

who, what, why)

If the agent can’t explain an action in one line, it doesn’t take the action.

rule show_your_work

log(every_action,

who, what, why)

If the agent can’t explain an action in one line, it doesn’t take the action.

rule boring_is_good

prefer(reliable)

.over(clever)

We’d rather close a thousand requests quietly than demo one impressively.

rule boring_is_good

prefer(reliable)

.over(clever)

We’d rather close a thousand requests quietly than demo one impressively.

The team

Former ops people, mostly.

We’ve all chased approvals at 6pm. It shows in what we build.

Maya Okafor

Co-founder & CEO

Head of Ops, Halcyon Freight

Maya Okafor

Co-founder & CEO

Head of Ops, Halcyon Freight

Jonas Lindqvist

Co-founder & CTO

Staff engineer, Ledgerline

Jonas Lindqvist

Co-founder & CTO

Staff engineer, Ledgerline

Aiko Tanaka

Head of Product

Product lead, Corvid Workflows

Aiko Tanaka

Head of Product

Product lead, Corvid Workflows

Daniel Reyes

Head of Design

Design lead, Fieldnote

Daniel Reyes

Head of Design

Design lead, Fieldnote

Amara Nwosu

Agent Research

ML researcher, Parsec Labs

Amara Nwosu

Agent Research

ML researcher, Parsec Labs

Leo Marchetti

Customer Success

IT ops manager, Brightwell

Leo Marchetti

Customer Success

IT ops manager, Brightwell

Sana Qureshi

Security & Compliance

GRC lead, Vantage Health

Sana Qureshi

Security & Compliance

GRC lead, Vantage Health

Tom Becker

Founding Engineer

Platform engineer, Quarry

Tom Becker

Founding Engineer

Platform engineer, Quarry

Ready when you are

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