Credentialing requests closed 3× faster
Clinical ops replaced a credentialing spreadsheet with an agent that chases every missing document.
The tangle
Every new clinician meant a dozen documents from five departments. Coordinators spent their days sending reminder emails and updating a 4,000-row spreadsheet.
What changed
Brightwell mapped its credentialing checklist into Metrivo. The agent requests each document, nudges politely on a schedule and escalates to a coordinator only when a deadline is at risk.
The result
Credentialing time fell from 21 days to 7, and coordinators now spend their time on the cases that actually need judgment.
To: Brightwell Health ops team · Q3 2026
This quarter I filed 2,410 requests and gave your team 540 hours back. Nobody chased anybody.
Metrivo agentBrightwell Health workspaceVERIFIEDQ3 · 2026
Untangle your ops this week.
Most teams are live in an afternoon. The first 200 runs are on us.