From four-day turnaround to six hours
A 64-person ops team stopped chasing approvals across Slack, email and four spreadsheets.
The tangle
Halcyon’s ops team handled hardware, access and vendor requests for 900 drivers and staff. Requests arrived in three Slack channels, two shared inboxes and a form nobody remembered. The median request took four days, mostly waiting on someone to notice it.
What changed
They connected Slack and email in an afternoon and wrote three approval policies: hardware under $2,000, standard software access and vendor W-9 collection. The agent took over triage and follow-ups; people only stepped in for exceptions.
The result
Within six weeks, median resolution dropped to six hours, 71% of requests were approved by policy, and the weekly status meeting was canceled for good.
This quarter I filed 1,284 requests and gave your team 312 hours back. Nobody chased anybody.
Untangle your ops this week.
Most teams are live in an afternoon. The first 200 runs are on us.