140 stores, one queue for every request
Store managers stopped emailing head office into the void. Requests now get an owner in minutes.
The tangle
Requests from 140 stores, from broken fridges to schedule changes, landed in one overflowing inbox. Store managers resent emails asking for updates.
What changed
Northpine routed the inbox through Metrivo. The agent classifies each request, assigns facilities, HR or IT, and keeps the store manager updated without anyone writing a status email.
The result
Median first reply fell from nine hours to two minutes, and repeat ‘any update?’ emails dropped by 90%.
To: Northpine Retail ops team · Q3 2026
This quarter I filed 5,870 requests and gave your team 760 hours back. Nobody chased anybody.
Metrivo agentNorthpine Retail workspaceVERIFIEDQ3 · 2026
Untangle your ops this week.
Most teams are live in an afternoon. The first 200 runs are on us.